FAQ

Our team is available Monday through Friday, 8 AM to 4 PM (Pacific Time), by email at support@orlimar.com or by phone at 626-330-5525. We are closed on weekends and major holidays. Please allow 1–2 business days for email responses. For urgent inquiries, we recommend calling our customer service line during business hours. If you’re contacting us to ask about an order, please provide any relevant information such as your order number, date of purchase, and full name as seen on the order. 

You’re in the right place! Hireko Golf is the parent company for several brands including but not limited to: Orlimar, Juggernaut, Intech, and Karma. 

Our current mailing address is: Hireko Golf 8855 Washington Blvd, Ste 4 Roseville, CA 95678. USA.

We accept Visa, Mastercard, American Express, and Discover. Payment is taken within 24 hours, although it may take between 1-3 days for your order to be processed and shipped.

Most standard orders are typically processed and shipped out within 1-3 business days, with assembly orders and large orders requiring a loading dock taking upwards of 1-2 weeks. Selecting expedited shipping at checkout WILL NOT accelerate this process. Transit times are based on travel during business days — holidays and weekends excluded — and are NOT a guaranteed service. This includes our expedited shipments. Hireko Golf and associated brands are not responsible for any unexpected carrier delays once the order is in transit. If you are unsure if your package will arrive in time, please contact our support team before placing your order and be prepared to provide an estimated order size and delivery address.

Shipping labels may be created in advance and can take several days for us to finish processing your order and for the carriers to provide a scan date. Please allow time for your tracking to update.

For domestic orders, if there has been a delay or pause in movement, we require a waiting period of 12-14 business days before we will consider sending out a replacement. If goods arrive damaged or missing, a picture of the contents and/or if applicable, the damaged box are required before a replacement order can be processed. All requests for replacement should be made within 14 days of delivery date or 30 days of ship date if delivery date is unavailable. 

Please contact us as soon as possible. We do our best to help our customers, but the more time that has passed, the more difficult it becomes for us to alter orders. If your order has already left our warehouse, then we are unable to make any changes. You may request that the package be returned to sender or request a return label, but the customer is responsible for any resulting fees, and payment will be deducted from your refund.  

Please contact our support team to see if this is possible. We’ll look into the status of your order and make the changes necessary if we are able.  

Orlimar golf products cannot be customized at this time. It is something we may consider should we get enough requests, so stay tuned!

This website currently does not support international orders. Please contact support@orlimar.com to place orders directly. Cananda orders may be placed via our distributor Golfoundry.